Privacy policy

Introduction
At Space Creation Consultoria de Gestão, Lda., we are committed to protecting the privacy of our users and customers. This Privacy Policy describes how we collect, use, and protect your personal data when you use our website www.diva-apartments.com (hereinafter referred to as "the Website").

Data Controller
Name: Space Creation Consultoria de Gestão, Lda.
NIF: 506540600
Address: Rua António Enes 16, 1ºE, 1050-025 Lisbon
Phone Number: +351 917 224 466
Email: reservas@diva-apartments.com

Personal Data Collected
We may collect and process the following personal data:

• Contact information (name, address, email, phone number).
• Reservation information (check-in and check-out dates, number of people).
• Payment information (credit card details or other payment methods).
• Additional information you voluntarily provide when contacting us.

Purpose of Processing
We process your personal data for the following purposes:

• Managing and confirming your holiday rental reservations.
• Processing payments and invoicing.
• Communicating with you to provide information about your reservation.
• Sending you marketing information and promotions, whenever you have given your consent.
• Improving our services and user experience on the Website.

Legitimacy of Processing
The legal basis for processing your personal data is:

• The performance of a contract to which the data subject is a party, or for the application, at the request of the data subject, of pre-contractual measures (reservations and payments).
• The consent of the data subject (sending commercial communications).
• Compliance with applicable legal obligations.

Recipients of Personal Data
We do not share your personal data with third parties, except in the following cases:

• Legal obligation.
• Service providers who act as data processors and who provide adequate guarantees for data protection (e.g., payment services, web hosting services).

International Data Transfers
Your personal data will not be transferred to countries outside the European Economic Area (EEA) without adequate safeguards and in compliance with applicable regulations.

Rights of the Data Subject
You have the right to:

• Access your personal data.
• Request the rectification of inaccurate data.
• Request the deletion of your data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
• Request the limitation of the processing of your data.
• Object to the processing of your data.
• Request the portability of your data.

You can exercise these rights by sending a written request to reservas@diva-apartments.com or to the address Rua António Enes 16, 1ºE, 1050-025 Lisbon. You also have the right to lodge a complaint with a supervisory authority.

Data Security
We implement technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes for which they were collected and to comply with our legal obligations.

Changes to the Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be published on the Website, and if they are significant, we will notify you via email.

Contact
If you have any questions about this Privacy Policy or how we process your personal data, please contact us at reservas@diva-apartments.com or at the address Rua António Enes 16, 1ºE, 1050-025 Lisbon.